Delivery & Returns
Your orders will be delivered to the address you specify within 2 to 4 working days. Orders placed after 14:00 on Friday will be processed on Monday. Delivery hours are between 09:00 and 18:00 on business days. There is no delivery on Sundays.
These considerations apply to standard shipments. You can visit Yurtiçi Cargo's website (www.yurticikargo.com) for information about areas where delivery is made on certain days of the week and non-address delivery areas.
When your shipment is completed, a cargo tracking number will be sent to you via SMS. You can track the status of your order by entering your tracking number on the link below.
What if I am not at the address at the time of delivery?
If you are not at the address, your cargo will be marked as "undelivered" and returned. It will be delivered to your address again the next business day. You can contact the cargo company and get preliminary information about the time they will arrive, and you can ensure that your package is delivered at a convenient time for you. If you are not at the address when you come for the second time, it will be returned to our office address.
What should I pay attention to during delivery?
When receiving your order, you should definitely check if your cargo package is damaged (torn, crushed, wet, etc.). In case of damage detection, if the damage caused damage to the product or if the product on the invoice does not match the content due to the damage, you should not take delivery of the cargo and keep a report to the cargo officer.
Since the report states that the damage is not caused by you, it will facilitate your exchange or return process. As a result of the report, the new product will be sent to your address as soon as possible.
Missing or damaged product notifications made after receiving the cargo are subject to review since there is no report. The review may be accepted or rejected depending on the outcome.
What should I do if the product is missing from the cargo?
You can reach us at firstname.lastname@example.org email address.